Refund and Returns Policy for Wildbina

Effective Date: January 7, 2025

At Wildbina (“Company,” “we,” “our,” or “us”), customer satisfaction is our top priority. This Refund and Returns Policy outlines your rights and the processes for requesting a return, exchange, or refund for products purchased through our website, wildbina.com.

Eligibility for Returns and Refunds

We accept returns and issue refunds under the following conditions:

1. Return Window

  • You may request a return or refund within 30 days of receiving your product.

2. Eligible Products

  • The item must be unused, in its original packaging, and in the same condition as when it was delivered.

  • Certain items, such as perishable goods, customized products, or items marked as non-returnable, are not eligible for returns.

3. Proof of Purchase

  • A valid receipt or order confirmation is required for all returns and refund requests.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Downloadable software or digital products

  • Perishable goods (e.g., food, flowers)

  • Customized or personalized items

  • Clearance or final sale items

Refund Process

If your return is approved, we will process your refund as follows:

  1. Refund Method:

    • Refunds will be issued to the original payment method.

    • Please allow 5-10 business days for the refund to reflect in your account.

  2. Partial Refunds:

    • Items returned in a used or damaged condition may qualify for a partial refund at our discretion.

  3. Shipping Costs:

    • Original shipping costs are non-refundable.

    • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Exchange Policy

Exchanges are accepted under the following conditions:

  • The exchange request must be made within 30 days of receiving the product.

  • The replacement item must be of equal or lesser value.

  • Exchanges are subject to product availability.

How to Initiate a Return or Refund

To initiate a return, refund, or exchange, please follow these steps:

  1. Contact Us:

  2. Provide Information:

    • Include your order number, reason for the return, and any supporting documentation (e.g., photos of defective items).

  3. Return Authorization:

    • If your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to ship the item back.

  4. Ship the Item:

    • Securely package the product and ship it to the address provided in the return instructions.

    • Include your RAN in the package for faster processing.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will:

  • Offer a replacement or repair at no additional cost.

  • Issue a full refund if the product cannot be replaced.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account or credit card statement.

  2. Contact your bank or credit card provider, as processing times may vary.

  3. If you still have not received your refund, contact us at info@wildbina.com.

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us:

  • Email: info@wildbina.com

  • Phone: 212-512-9291

  • Address: 4002 Godfrey Road, Mount Morris, Michigan, United States

Thank you for choosing Wildbina. Your satisfaction matters to us.

 

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